Privacy policy

Effective Date: 01 – January – 2026

Welcome to JMS Travels (https://jmstravels.net/). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website and via WhatsApp communication.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Pickup and drop locations
  • Travel details (date, time, trip requirements)

b. Communication Data
When you contact us via WhatsApp or our website, we may collect:

  • Messages sent and received
  • Booking inquiries and responses
  • Customer support interactions

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and manage your bookings
  • To communicate trip details and confirmations
  • To provide customer support
  • To improve our services and customer experience
  • To send updates, offers, or service-related notifications (only if relevant)

3. WhatsApp Communication

By contacting JMS Travels through WhatsApp, you agree to the following:

  • You consent to receive messages related to your bookings, trip updates, and support
  • Your phone number and messages may be stored for service and communication purposes
  • We do not share your WhatsApp data with unauthorized third parties

We use WhatsApp API strictly for business communication and service delivery.

4. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information only in the following cases:

  • With drivers or service partners to fulfill your booking
  • When required by law or legal authorities
  • To protect our rights, safety, or prevent fraud

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no digital platform is 100% secure, and we encourage users to share information responsibly.

6. Data Retention

We retain your information only as long as necessary:

  • For providing services
  • For legal and accounting purposes
  • For improving customer experience

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt-out of communication at any time

To exercise your rights, contact us using the details below.

8. Third-Party Services

Our website or communication tools may use third-party services (such as WhatsApp). These platforms have their own privacy policies, and we encourage you to review them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

JMS Travels
Website: https://jmstravels.net/
Phone / WhatsApp: 9845572207
Email: bookings@jmstravels.net